We are thrilled to announce some major enhancements to our integrations page that will make your experience with Fini even more seamless and efficient. Our latest updates empower you to deploy multiple widgets effortlessly and preview how they will look on your website before going live. Additionally, you can now select and customize your preferred settings directly through the intuitive Fini UI. These changes are designed to give you greater control and flexibility, ensuring that your integrations are perfectly tailored to meet your needs. Read on to explore these new features and how they can benefit your workflow or take a look at our revamped page here
Each integration has now its own 4 sections:
- Connections details
- Replies setting
- Escalation setting
- Categorization setting
Connection details:
Give you information on when, which and by whom a bot was deployed.
Replies settings:
Allow you to select if Fini is replying to the end user or posts only internal comments or whether it should wait before replying in email or chat.
Escalation settings:
In this section you can manage escalations. Do you want Fini to keep on replying based on knowledge base or maybe reply with a specific acknowledgment message? You can also choose Fini to go silent upon escalation.
Categorization setting:
In this section you can decide how the ticket categorization will work. Fini uses AI to categorize issues but here can decide on the list of categories and details of the process. - whether to overwrite the categories so that each ticket has just one category and reporting becomes easy, or append to keep track of all customer's issues? Choice is yours!
.svg)
.svg)
.svg)
