Product Update - June '24

‍👀What’s Fini?

Fini empowers enterprises to effortlessly create AI agents that handle 70% of customer support queries with zero code. Our team is dedicated to drive high support coverage with reliable AI agents (currently our AI agents are 95%+ accurate), and we work very hard to improve them further. 

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🚀June '24 Updates

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This month we’re excited to share that we’ve launched: 

💬 Chat History

This feature enables you to see all of your company’s chats in one tab with a division per:

• Source
• Question asked by end user
• Categories (Fini uses AI to categorize chats)
• Ticket ID (corresponding with your Zendesk, Front or Intercom)

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The action column enables you to see conversation history, and source of provided information - which in case of faulty answer easily leads to the source that needs to be updated. 

We also added filtering, so that customers can look for specific information faster.

If you want to learn more - watch our co-founder Deepak describing the feature or click here. 

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📊Analytics 

Fini’s now capable of showing the data for:

• usage, 
• resolution rate, 
• agent transfer rate 
• % of content coverage in Knowledge base by category 

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This information can help our customers optimize the overall support process, providing a significant competitive advantage.

Want to learn more about analytics? Click here

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🤝Integrations with Front and LiveChat

You can now integrate Fini with Front email, Front chat, and LiveChat!  We enabled direct replies, internal notes for agents and AI categorization.

Are you a Front or LiveChat user? Or even Zendesk, Intercom, Slack, Discord (our existing integrations!) Reach out!

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🔥Integrated GPT4o

Last but not least - since the release of chat GPT4o happened recently, we’re happy to share that we’ve integrated it to Fini.

What does it mean for you?

• 2x faster responses 
• Even higher accuracy

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⏭️ 🔮Coming next‍‍

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📖Fini Internal knowledge

The internal knowledge feature will allow for the creation of dynamic macros directly in Fini’s interface. This can be done by you, or automagically✨ generated from previous chats and agent feedback.

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🔀Flows

This feature will allow structuring conversations into predefined, logical sequences that guide users through specific processes or decision trees through micro-prompting and chaining multiple agents together.

This ensures a smooth, intuitive user experience by systematically addressing user needs, directing them to appropriate solutions, and capturing necessary information efficiently.

Together with attributes and API calls it will enable Fini to take actions on user accounts. 

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📈Table querying

Will enable retrieving specific data from a database table and ask questions which require writing queries and can’t be solved through traditional RAG (Retrieval Augmented Generation). For eg: "Give me top 5 products under $x".

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🧑‍💻Modified User roles

With this update customers will be able to differentiate the access level in Fini platform: 

• Agent: access only Ask Fini
• Member: access Ask Fini, Chat History, Analytics, Agent QA tool (Paramount) 
• Admin: All access

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And we’re not FINIshed… 😉