Product Update - July '24

Welcome back to our Monthly Product Update! This July we’re very excited to share that we’ve launched: 

• 📖 Fini knowledge Items
• 💬📚Chat to Knowledge base 
• 🔀Flows (mini-agents)
• 🔝Product recommendation engine
• 🧑‍💻Modified User roles
• 🤝Hubspot integration
• ⚒️Improved conversational flow

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📖 Fini Knowledge Items

Keeping your customer support information up-to-date is a big challenge. Often, information gets outdated, leading to slow and inefficient support. This can frustrate your customers and waste your team’s time. Fini Knowledge Items are designed to solve this problem by making it easy to create, maintain and update your customer knowledge using AI .

Our vision is to create a self-updating knowledge base using your previous customer chats, ongoing chats etc., and knowledge items will act as the building block for our future vision

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If you’re interested in discovering the feature, read more here or log in to your Fini account and check it out!

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💬📚 Chat to Knowledge base 

Chat to Knowledge Base leverages your existing customer conversations from platforms like Zendesk, Intercom, or Front to automatically create and enrich your knowledge base. This new feature not only reduces the manual effort required to input data but also accelerates the setup and training of our models, ensuring a seamless integration experience for you.

To gain some better understanding of the feature check out our blog.

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🔀 Flows

This feature allows structuring conversations into predefined, logical sequences that guide users through specific processes or decision trees through micro-prompting and chaining multiple agents together. This ensures a smooth, intuitive user experience for most sensitive inquiries (refunds, cancellations, you name it). Think of this as mini agents specialized in specific tasks eg: you can create a highly specialized cancellation expert that will help you with retention, a payments expert that helps with chargebacks etc.

Curious to learn more about flows? Check out our blog post here

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🔝 Product recommendation engine

Imagine someone wants a phone within a certain price range, a stylish red dress under $50, or a hotel in a specific city for their next vacation. They simply type in their requirements, and Fini quickly gives them the best options. It’s as easy as having a conversation with a knowledgeable friend who knows your entire product catalog.

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Read more about this feature here.

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🧑💻 Modified User roles

You’re now able to differentiate the access level in Fini platform between: 

• Agent: access only to Ask Fini
• Member: access to: Ask Fini, Chat History, Analytics, Agent QA tool (Paramount) 
• Admin: access to all tabs within Fini

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🤝 Hubspot integration

Our headless AI Support System just got another possibility of deployment! Now you can use Fini on Hubspot! (In addition to: Zendesk, Intercom, Front, LiveChat)

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⚒️ Improved conversational flow

You asked and we listened! Fini is now able to maintain a conversation (within chat or whatsapp) thanks to the changes to the context window. For a more detailed understanding check out this video.

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⏭️🔮 Coming soon...

🔍 User Attributes

This upgrade will help Fini change its replies based on user details. By customizing interactions to fit each person's needs and situation, we aim to provide a more personal and effective user experience.

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And we’re not FINIshed… 😉 Stay tuned for more amazing features coming your way!