Chat History Feature Overview

🚀 Introducing Our New Chat History Feature! 🚀

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We're excited to announce a powerful new feature designed to streamline your chat management experience! Now, all of your chats can be viewed in one convenient tab, with detailed divisions to help you stay organized and efficient. 

You can see a video walkthrough here:

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Here’s what’s new:

Key Divisions:

• Source: Easily see where each chat originated, whether from your website, social media, or other platforms.
• Question Asked by End User: Quickly identify the initial query posed by your customers.
• Answer: Answer provided by Fini 
• Conversation History: Entire history of the conversation
• Categories: Thanks to our advanced AI, Fini chats are automatically categorized for you, ensuring effortless navigation through topics.
• Ticket ID: Each chat is linked with your existing support systems like Zendesk or Intercom, using corresponding ticket IDs for seamless integration.

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Action Column:

• The Action Column shows the source of the provided information, enabling you to quickly trace and update any faulty answers, ensuring your knowledge base remains accurate and reliable.

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Enhanced Filtering:

• Filtering Options: We've added robust filtering capabilities, allowing you to find specific information faster and more efficiently.

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This new feature is designed to enhance your productivity and ensure you have complete control over your customer interactions. Stay organized, stay informed, and provide the best support possible with our latest update.

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Try it out today and experience a new level of chat management! 🚀

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