ℹ️ Conversational flows with user attributes
This upgrade helps Fini change its replies based on user details. By customizing interactions to fit each person's needs and situation, we aim to provide a more personal and effective user experience.
Curious to know how you can benefit from this latest improvement? Check out our blog here.
🧹 Integrations v2: Revamp of our Deploy Page
We made improvements to:
1. Widgets:
- You can now deploy multiple widgets, and preview how the widget would look on your website
2. Integrations with Zendesk, Intercom, Front & HubSpot, by adding:
- Categorization options - you can now decide to overwrite the categories so that each ticket has just one category and reporting becomes easy, or append to keep track of all customer's issues
- Additional escalation attributes - you are now able to choose whether after escalation a conversation should continue, Fini agent should stop replying or provide a static message like: "Your comment has been added to the thread we’ll keep you posted”.
⏭️🔮Coming next
- Chat injection - an update which will enable to adjust Fini's replies based on the source of the conversation (chat vs email) directly in Fini UI
- Search bar - with this feature it will be possible to deploy Fini in customers' help centers, in order to solve users' issues without them reaching out to support.
- Further improvements on Knowledge Items
- Conversational Flows v3 - take actions on user accounts, use specific knowledge for a flow path, and more
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