Scout by Fini (usefini.com)
Support has always been the smartest room in the company.
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Scout by Fini (usefini.com)
The AI coworker for support teams, on Slack.
Ask Scout anything in plain language, in Slack. It reads across every ticket, review and thread, finds the patterns, and does the work that follows. A person approves every change.
Book a 30-min call. Coming from Product Hunt? Use code SCOUTHUNT for $10,000 in Scout credits, valid until 20 Nov 2026.
Snapdocs and TrainingPeaks run Scout.
Meet Scout
An intelligence layer connected to every system in the company, and everything your customers say, everywhere they say it.
Launch film
Book a 30-min call. Credits valid until 20 Nov 2026.
Customers
Trusted by Fini customers.
Results from support teams running Scout. Snapdocs went from 44% to 72% knowledge coverage in 11 weeks.
Scout story63 updates: 26 new articles and 37 edge cases. Coverage is the share of incoming customer questions fully answered from approved knowledge.
Scout storyTrainingPeaks and TrainHeroic share one Fini agent; Scout keeps its knowledge current.
Book a 30-min call. Credits valid until 20 Nov 2026.
The second job
AI agents took the tickets, including ours. Nobody has said what the support team is for now.
What’s left is the job that was always waiting: read every ticket, review, thread and rating. Spot the pattern before it becomes a fire. Update the help center. File the bug with evidence. Keep the AI agent sharp.
It’s the most valuable work the team could do. It’s also the first thing that gets dropped.
- Read every ticket, review and rating
14h - Spot the pattern before it becomes a fire
6h - Update the help center
5h - File the bug with evidence
4h - Tell product what customers said
3h - Keep the AI agent sharp
4h
Ask anything in Slack
Plain language, in the channel your team already uses. Answers in seconds for quick questions, minutes for deep ones.
Remembers what you teach it
Correct it once, in a sentence. Scout is self-learning: every correction shapes the answers, reports and automations that follow.
Reads tickets and public reviews
Tickets, chats, reviews, app store feedback, Reddit and X threads, in the languages your customers write in.
Reports on demand
The Monday report, without the Sunday night. Say “every Monday at 9” and it keeps arriving.
Drafts help articles
When the bot had nothing to cite, Scout drafts what was missing. Nothing publishes until you approve it.
Looks after your AI agent
Tests your agent’s answers against the knowledge base and walks a bad conversation back to its cause.
Files bugs with the root cause attached
To Jira or Linear, with the linked customer reports, so product gets the customer’s exact words.
Get started
01 · Ask
Ask
Questions in plain language, in the channel your team already uses.
Ask Scout in plain language, in Slack. It reads every ticket and public review and comes back with the patterns, with receipts, in your customers’ own words.
02 · Teach
Teach
Your experts correct Scout in the channel, in a sentence. Scout is self-learning: every correction shapes the answers, reports and automations that follow.
- Exclude tickets tagged qa-testTaught by Priya, today
- Verification issues are the highest severityTaught in #cx-team
- Escalate refunds above $500 onlyFrom the escalation SOP
- Weekly report to #cx-team, Monday at 9Set up by Maya
03 · Listen
Listen
Quiet while things are healthy. A ping the moment they aren’t.
When a known issue spikes or a new failure pattern shows up, Scout raises it in the channel and takes it to the team that owns it.
Only the queues, channels and sources you point it at. Your call.
Monday report for the week of 12 Oct
- Refund timing
Drafted a help article. Waiting for approval. - Login loop on Android 15
Filed CX-479 to Linear with the linked tickets. - CSV export times out
Raised with the platform team.
04 · Approve
Approve
Scout reads freely. Anything that changes something, such as an article, a ticket or a rule, lands as a proposal and waits for a named person to approve it.
Refunds reach the card in 5 to 10 business days after approval.
Dry run: 1 new article in Help center › Billing. Nothing else changes.
- Run 4182 · proposal created · waiting for approval
05 · Act
Act
The article, the ticket, the brief. A person approves each one.
The article is drafted, the ticket is filed with the evidence attached, and product gets the customer’s exact words.
Refunds reach the card in 5 to 10 business days after approval.
✓ Approved by MayaRoot cause: the export job hits the 30-second gateway limit.
I was charged twice and nobody told me why.
The new invoice page is fine once you find it.
Try asking Scout
Pick a question. Scout answers in the thread, with sources. This is an illustrative example, not customer data.
Book a 30-min call. Credits valid until 20 Nov 2026.
Compared to today
The weekly voice-of-customer report
Shows the metrics someone predefined. A person still exports, pivots and writes it up.
Summarizes what you paste in. Someone still gathers the tickets every week.
Ask once in Slack. It reads every connected source, and the report arrives every Monday.
Finding why CSAT dropped
Shows that it dropped, not why.
Reasons only over what you give it.
Answers across every connected source, with customers’ own words and links.
Updating the help center
Not something it does.
Drafts text without knowing which questions went unanswered.
Finds the gaps in live questions and drafts the article. A person approves it.
Filing a bug with evidence
Counts tickets by tag.
Writes a summary of what you paste.
Files to Jira or Linear with the root cause and the linked customer reports.
QA on bot answers
Reports bot metrics.
Isn’t connected to your bot’s conversations.
Tests answers against your knowledge base and walks a bad conversation back to its cause.
How it works
01
Our team adds Scout to your Slack with you. Then you connect your helpdesk and the tools your team uses. Connections are read-only by default.
“Connect Zendesk and our help center”
“Read our Confluence and Jira too”
02
Ask in plain language, in the channel your team already uses. Answers come with sources, in your customers’ own words.
“What are customers angry about this week?”
“Why did the bot escalate this one?”
03
It answers, then does the work that follows. Anything that changes something waits for a person to approve it.
“Every Monday at 9, send the report to #cx-team”
“Draft the help article for this gap”
Most teams ask their first question the same day.
Integrations
Scout works with any support stack and any customer-facing agent. Tickets, chats, reviews, app store feedback, Reddit and X threads, plus your help center, Confluence, Notion, Drive, Slack history, Jira, Linear and GitHub.
100+
connectors, one-click and read-only by default.
Zendesk
Slack
Jira
Linear
GitHub
Notion
Confluence
Google Drive
Trustpilot
App Store
Google Play
Reddit
X
Sentry
and 100+ more
Use cases
01
Support leaders
Know what is driving contacts without building the report.
The Monday report, without the Sunday night
Why CSAT moved, in your customers’ own words
Accounts that show churn risk, flagged in the weekly report
02
CX ops and QA
Keep the AI agent sharp and the help center current.
Tests the bot’s answers against your knowledge base
Walks a bad conversation back to its cause
Drafts the missing help article for approval
Ticket triage and standing checks you set once
03
Product managers
Hear customers in their own words, counted and sourced.
Every feature request, counted, in the customer’s own words
Bugs filed to Jira or Linear with the root cause attached
Patterns across tickets, reviews, app stores, Reddit and X
04
Customer success
Spot the accounts that need attention.
Accounts that show churn risk
What an account asked for, across every connected source
Product gets the customer’s exact words
How Scout fits with Fini
Fini’s support agent
Lives in
Your help center, chat and email.
Does
Resolves customer questions on its own, at scale.
Control
Autonomy is the point: it answers directly, at any volume, inside rules you set.
Scout
Lives in
Your team’s Slack.
Does
Reads, investigates, routes and drafts inside your company.
Control
Proposes every change; a person approves it.
A support agent that waited for approval on every customer reply would be useless. A coworker that silently rewrote your help center would be unwelcome. Two jobs, two designs.
Ask AI about Scout
Each button opens a new chat with this prompt: “What is Fini Scout (usefini.com/scout) and how does it help a customer support team? Compare it with doing this work manually.”
Book a 30-min call. Credits valid until 20 Nov 2026.
Compliance first
Every Scout learns privately. Nothing it learns about your company is ever shared with another. Every action is scoped and every run is logged.
SOC 2
SOC 2 Type II
Audited security controls
ISO
ISO 27001:2022
Certified information security
PCI
PCI DSS Level 1
Payment card data standard
HIPAA
HIPAA-compliant
BAA-eligible
GDPR
GDPR
EU data protection
CCPA
CCPA
California privacy
Approve before change
Scout reads freely. Anything that changes something waits for a named person to approve it, after a dry run. Writes are versioned and can be reverted.
Every run logged
Every action is scoped and every run is logged, with a full history and audit trail.
EU data residency
Stored and processed on Google Cloud in the EU (Sweden). Deleted on request.
Learns privately
Every Scout learns privately. Nothing it learns about your company is ever shared with another, or used to improve anyone else’s.
FAQ
Still have questions? Reach out and we’ll get back to you.
Get started
Works in Slack
Any helpdesk and any AI agent
A person approves every change
Set up with our team
Book a 30-min call. Credits valid until 20 Nov 2026.