AI that works like your best Support Agent
Deliver human support through our AI Agent, Sophie and delight your customers. Sophie is purpose built to solve complex support queries and take actions by deeply understanding customer intent - resolving 80% of support tickets end-to-end with ZERO human touch
SOC II, GDPR & ISO Compliant,
Access our Security
Hi there, I am Sophie. How can I help you today?
We've helped leading enterprises re-imagine CX
Enterprise-Grade Support Automation That Just Works
A complete no-brainer
“It’s hard to believe we have automated more than 90% of our support queries in the first three months with Fini. Earlier this year, we evaluated six AI tools with three key focus areas in mind: enhancing customer experience, achieving high automation rates for complex inquiries, and automating the creation of new content. Fini is unique in it’s ability to achieve all three. It’s a complete no-brainer for any business”
Lori McCool
CX Lead - Columntax
queries resolved
94%
Accuracy
98%
Doing really well!
“Sophie’s doing really well. She’s accurate in over 90% of the cases, and solves more than 85% of our support queries. It’s great to see how we can make all the little tweaks ourselves to keep on improving Sophie's performance over time”
Lara
CX Manager, Qogita
Resolution Rate
88%
SLA Improvement
121%
Meet Sophie
The smartest AI support agent which works 24/7, and provide proactive support around the clock
80%
Resolution Rate
Resolves 80% of queries with zero human intervention
80
%
+10%
CSAT
Boost CSAT and deliver world class CX through instant responses and personalized interactions
10
%
50%
Support Cost Savings
Reduce support costs by 50% while delivering better CX
50
%
...tickets resolved by Sophie since Jan 2023, and counting!
Powerful Integrations
90-day risk-free trial
Deploy Sophie on your existing Help Desk
From $0.69
per resolution
Sophie resolves 80% of your queries, no one else even comes close
This means happier customers, significant support-cost savings, and more capacity for your human team to focus on escalations
Fini
80%
Intercom Fin
60%
Zendesk AI
30%
Salesforce AI
40%
Ada
50%
AI Agent that delivers magical
support experiences
Deliver effortless customer experiences with Sophie, an AI agent that understands customer intent,
takes immediate action, and solves complex issues—instantly and accurately.
SELF LEARNING AI
Sophie continuously learns from every interaction, becoming smarter, faster, and increasingly accurate. The more customers it helps, the better it gets.
AGENTIC ACTIONS
Thinking
>
Sophie goes beyond answering basic user queries. She can take complex actions like updating account details, processing refunds, and more, using our proprietary AI flows product
MEMORY & PERSONALIZATION
Sophie remembers past conversations, customer preferences, and attributes to offer truly personalized support. For example, if a customer checks out credit cards, Sophie can proactively upsell the most suited credit card
Premium User
Getting User Tags
ENTERPRISE GRADE SECURITY
Built for enterprises, Fini ensures the highest compliance standards: SOC 2, GDPR, HIPAA, and ISO. Your data remains private, secure, and is never used to train AI
Set up Sophie Effortlessly
Sophie seamlessly integrates into your workflows to automate complex customer interactions, instantly resolve issues, and continuously become smarter with each interaction
Coach Sophie, your AI agent
Train Sophie just like your top support rep. Define her tone, responses, and actions—whether it’s handling sensitive financial queries, issuing refunds, or resolving account problems instantly.
Deploy in Minutes (No Code Required)
No engineers / technical-expertise needed. Sophie connects effortlessly with Zendesk, Intercom, Salesforce, Slack, and more. Go from signup to solving customer queries within minutes.
Self-learning that boosts Resolution rate
Each customer interaction enhances Sophie's abilities, reducing escalations and continuously improving accuracy, without the need for manual intervention.
Day 0
Day 14
Day 30
Day 60
Transform Your Support with Sophie in 60 Days
Deploy Sophie, trusted by leading enterprises to scale support, reduce costs, and delight customers.
Sophie is made (customized) for your industry
Customer support challenges are unique- Sophie adapts to yours. She speaks your industry's language, resolving specialized queries with ease across E-commerce, Fintech, Gaming, and more.
Enterprise Grade Security to keep your data SAFE
At Fini, protecting your data is our highest priority. Fini is compliant with leading security standards and has passed rigorous audits to ensure your information is always secure and confidential. We do not train on your data.
Ensures strict privacy standards for customer data protection
Internationally recognized standard for information security
Industry-leading controls for secure data management