Zendesk
Marketplace
Connect with OAuth. Fini AI answers email tickets and chat, routed per brand and channel.
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Intercom
Marketplace
Connect with OAuth. Fini AI answers Messenger chats and email, with brand routing and escalation tags.
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Salesforce Service Cloud
Fini AI answers Service Cloud email cases.
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HubSpot
Marketplace
Connect with OAuth. Route by channel or inbox and update ticket properties.
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Gorgias
Marketplace
Fini AI answers email and chat tickets and syncs tags back to Gorgias.
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Front
Marketplace
Connect with OAuth and map inboxes. Fini AI answers email and chat.
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LiveChat
Connect with OAuth and let Fini AI answer web chat.
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Microsoft 365
Fini AI answers from shared mailboxes and monitored folders.
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Jira Service Management
Route projects to Fini AI and control replies with Reply Rules.
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Deskpro
Fini AI picks up tickets through Deskpro webhooks.
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Freshdesk
Bring Fini AI to your Freshdesk tickets. Talk to us to set it up.
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Kustomer
Bring Fini AI to your Kustomer tickets. Talk to us to set it up.
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Zoho Desk
Bring Fini AI to your Zoho Desk tickets. Talk to us to set it up.
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ServiceNow
Bring Fini AI to your ServiceNow tickets. Talk to us to set it up.
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Slack
Fini AI answers internal questions in Slack channels and DMs.
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Chat widget
Add the Fini AI chat widget to your site.
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Connect a support inbox and Fini AI answers incoming email.
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Voice
Put Fini AI on the phone line to answer support calls.
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Run a Fini AI agent per WhatsApp number, with an optional response delay.
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Fini AI answers Instagram comments and DMs.
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Facebook Messenger
Fini AI answers Facebook Page comments and Messenger.
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Discord
Bring Fini AI to your Discord community. Talk to us to set it up.
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Help Center
Set up a Fini AI help center for your customers.
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Zendesk Help Center
Train Fini AI on your Zendesk help center articles.
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Notion
Train Fini AI on your Notion pages.
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Confluence
Train Fini AI on your Confluence spaces.
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Google Drive
Train Fini AI on docs and files in Google Drive.
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Files and links
Upload files or add links for Fini AI to learn from.
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Document360
Bring Fini AI to your Document360 knowledge base. Talk to us to set it up.
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Shopify
Look up and act on Shopify orders mid-conversation through Actions.
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Stripe
Check payments and subscriptions in Stripe through Actions.
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Recurly
Bring Fini AI to your Recurly subscriptions. Talk to us to set it up.
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Zoho CRM
Bring Fini AI to your Zoho CRM records. Talk to us to set it up.
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REST API and Actions
Let Fini AI make typed API calls mid-conversation, like cancelling an order or looking up a record.
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MCP connections
Give Fini AI customer context and approved actions through MCP servers.
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Data warehouses
Connect a warehouse such as Redshift through a scoped HTTPS endpoint.
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Microsoft Marketplace
Marketplace
Buy Fini AI through Microsoft. Azure-hosted, MACC-eligible and billed on your Microsoft invoice.
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Scout for Slack
An AI coworker in Slack that files bugs with root cause to Jira or Linear. A person approves every change.
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Deploy anywhere in 2 mins, fully live in 14 days and fully autonomous in 30 days. Fini runs on top of the helpdesk you already use, including Zendesk, Intercom, Salesforce Service Cloud, HubSpot, Gorgias, Freshdesk, Front, LiveChat, Zoho Desk, Kustomer and ServiceNow, so your tickets, history and workflows stay where they are and nothing is migrated. It also connects to knowledge sources such as Document360 and Confluence and to commerce and billing systems such as Shopify, Stripe and Recurly, and anything not on the list connects through the API.
No. Fini works inside the helpdesk you already use, including Freshdesk, Front, Gorgias and Kustomer, as one of its 23 integrations. It replies on your existing email and chat conversations, tags them so your views and rules keep working, and marks a conversation as escalated when a person needs to take over, so your team picks it up in the queues it already uses.
Fini replies on Front email and chat inboxes and on Gorgias email tickets and chat conversations. When it cannot resolve a conversation, it tags it as escalated so your team takes over in Front or Gorgias with the full thread. Fini’s app is listed on both the Front App Store and the Gorgias App Store.
Yes. Fini connects to Shopify, Stripe and your other systems through Actions, which call those APIs during a conversation, so it can check order or payment details before it replies.
Fini learns from your help center, files, Google Drive, Notion and Confluence, and Document360 is also supported. New knowledge passes through a review queue before the agent uses it, so customers get one approved answer per topic.
Tell us what you use. Fini AI connects to most tools through its API, Actions and MCP.