FINI AI FOR E-COMMERCE
Scale your E-commerce Support with Sophie
Solve 80% of customer queries, automate refunds, returns, and order tracking, and provide 24/7 compliant support—boosting conversions and delivering instant customer delight
SOC II, GDPR & ISO Compliant,
Access our Security
We've helped leading e-commerce enterprises re-imagine CX
AI Support Agents
fine-tuned for e-commerce
From effortless order tracking and instant refunds to seamless returns, Sophie resolves your
toughest e-commerce support queries—autonomously with zero human touch and at scale.
Doing really well!
“Sophie’s doing really well. She’s accurate in over 90% of the cases, and solves more than 85% of our support queries. It’s great to see how we can make all the little tweaks ourselves to keep on improving Sophie's performance over time”
Lara
CX Manager, Qogita
Resolution Rate
88%
SLA Improvement
121%
Transform Your Support with Sophie in 60 Days
Deploy Sophie, the AI agent trusted by leading enterprises to scale support, reduce costs, and delight customers. Sophie goes from answering product questions to automating refunds, tracking orders, and driving revenue—all within 60 days
Discovery & Kick-off
In this phase, Fini team works on Sophie's setup end-to-end, from training to benchmarking and optimizing performance against past tickets
Outcome
60-day roadmap to reach 80% resolution rate at human level accuracy
Defined success metrics (CSAT, resolution rate, resolution time, etc.)
WHAT WE need from you?
Access to Knowledge (Help center, SOPs, past tickets etc.)
Brand Voice & Tone Guidelines
Business objectives (AI responses, categorization, etc.)
Access to CRM, helpdesk, and relevant tools/ APIs
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
0%
Target Rate
80%
Answering Product Queries at Scale
Sophie starts handling high-volume product inquiries, ensuring customers get instant, accurate answers.
Outcome
Automates up to 30% of product-related queries (availability, specifications, pricing, etc.).
Faster responses improve shopping experience and conversion rates.
WHAT WE need from you?
Provide product catalog and FAQ data.
Review initial AI responses and share feedback for refinement.
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
30%
Target Rate
80%
Order Modifications, Tracking & Refunds
Sophie expands to handling post-purchase support, automating order changes, tracking, and refunds.
Outcome
Automates up to 50% of customer inquiries, reducing support workload.
Refunds and order tracking handled instantly with predefined compliance rules.
WHAT WE need from you?
Grant API access for order tracking, cancellations, and refunds.
Share refund policy logic to ensure compliance.
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
50%
Target Rate
80%
Personalized Upsells & Proactive Support
Sophie now engages customers with personalized offers and upsells to drive revenue.
Outcome
Recognizes customer history to suggest relevant upsells
Reduces cart abandonment through AI-driven engagement
WHAT WE need from you?
Provide APIs to integrate Sophie with CRM and past purchase data.
Define rules for upsells, discounts, and promotions.
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
70%
Target Rate
80%
Full AI Automation & Optimization
Now fully optimized, Sophie independently resolves 80% of support issues, 24*7 across email and chat
Outcome
~80% of tickets resolved
CSAT improves by ~10%
50% reduction in support costs
<5 sec first response time
Congrats, Sophie is now the best agent on your team!
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
80%
Target Rate
80%
Enterprise Grade Security for all e-commerce data
At Fini, protecting your data is our highest priority. Fini is compliant with leading security standards and has passed rigorous audits to ensure your information is always secure and confidential. We do not train on your data.
Ensures strict privacy standards for customer data protection
Internationally recognized standard for information security
Industry-leading controls for secure data management
Deploy Fini’s AI Agent on your existing Help Desk
From $0.69
per resolution