AI that works like your best Support Agent
Deliver human support through our AI Agent, Sophie and delight your customers. Sophie is purpose built to solve complex support queries and take actions by deeply understanding customer intent - resolving 80% of support tickets end-to-end with ZERO human touch
SOC II, GDPR & ISO Compliant,
Access our Security
We've helped leading enterprises re-imagine CX
Meet Sophie
The smartest AI support agent which works 24/7, and provide proactive support around the clock
Always Available
Sophie provides instant, 24/7 support across email and chat without human intervention
Smarter with Every Interaction
Powered by AI, Sophie learns from past conversations to improve accuracy, reducing support costs while enhancing CX
Secure & Compliant by Design
Built for enterprise security, Sophie ensures SOC 2, GDPR, and financial compliance while handling sensitive customer data
80%
Deflection Rate
Resolves 80% of queries with zero human intervention
80
%
+10%
CSAT
Boost CSAT and deliver world class CX through instant responses and personalized interactions
10
%
50%
Support Cost Savings
Reduce support costs by 50% while delivering better CX
50
%
AI Agent that delivers magical
support experiences
Deliver effortless customer experiences with Sophie, an AI agent that understands customer intent,
takes immediate action, and solves complex issues—instantly and accurately.
SELF LEARNING AI
Sophie continuously learns from every interaction, becoming smarter, faster, and increasingly accurate. The more customers it helps, the better it gets.
AGENTIC ACTIONS
Sophie goes beyond answering basic user queries. She can take complex actions like updating account details, processing refunds, and more, using our proprietary AI flows product
MEMORY & PERSONALIZATION
Sophie remembers past conversations, customer preferences, and attributes to offer truly personalized support. For example, if a customer checks out credit cards, Sophie can proactively upsell the most suited credit card
ENTERPRISE GRADE SECURITY
Built for enterprises, Fini ensures the highest compliance standards: SOC 2, GDPR, HIPAA, and ISO. Your data remains private, secure, and is never used to train AI
Set up Sophie Effortlessly
Sophie seamlessly integrates into your workflows to automate complex customer interactions, instantly resolve issues, and continuously become smarter with each interaction
Coach Sophie, your AI agent
Train Sophie just like your top support rep. Define her tone, responses, and actions—whether it’s handling sensitive financial queries, issuing refunds, or resolving account problems instantly.
Deploy in Minutes (No Code Required)
No engineers / technical-expertise needed. Sophie connects effortlessly with Zendesk, Intercom, Salesforce, Slack, and more. Go from signup to solving customer queries within minutes.
Self-learning that boosts Deflection rate
Each customer interaction enhances Sophie's abilities, reducing escalations and continuously improving accuracy, without the need for manual intervention.
Hear from our customers
A complete no-brainer
“It’s hard to believe we have automated more than 90% of our support queries in the first three months with Fini. Earlier this year, we evaluated six AI tools with three key focus areas in mind: enhancing customer experience, achieving high automation rates for complex inquiries, and automating the creation of new content. Fini is unique in it’s ability to achieve all three. It’s a complete no-brainer for any business”
Lori McCool
CX Lead - Columntax
queries deflected
94%
Accuracy
98%
Doing really well!
“Sophie’s doing really well. She’s accurate in over 90% of the cases, and solves more than 85% of our support queries. It’s great to see how we can make all the little tweaks ourselves to keep on improving Sophie's performance over time”
Lara
CX Manager, Qogita
Deflection Rate
88%
SLA Improvement
121%
Sophie resolves 80% of your queries, no one else even comes close
This means happier customers, significant support-cost savings, and more capacity for your human team to focus on escalations
Fini
80%
Intercom Fin
60%
Zendesk AI
30%
Salesforce AI
40%
Ada
50%
Transform Your Support with Sophie in 60 Days
Deploy Sophie, trusted by leading enterprises to scale support, reduce costs, and delight customers.
Discovery & Kick-off
In this phase, Fini team works on Sophie's setup end-to-end, from training to benchmarking and optimizing performance against past tickets
Outcome
60 day roadmap to get Sophie to 80% deflection rate
Defined Success Metrics (CSAT, Deflection rate, Resolution Time, etc.)
WHAT WE need from you?
Access to Knowledge (Help center, SOPs, past tickets etc.)
Brand Voice & Tone Guidelines
Business objectives (AI responses, categorization, etc.)
Access to CRM, helpdesk, and relevant tools/ APIs
Deflection Rate
0%
Initial Deployment
In this phase, the Fini team manages Sophie's complete setup, from initial training to detailed benchmarking and performance optimization based on historical ticket data.
Outcome
Sophie goes live on your ticketing system, progressively from 10% to 50% of your customers
Sophie achieves 90%+ accuracy on all tickets handled
WHAT WE need from you?
Weekly alignment calls to provide essential feedback for training and optimization
Share ongoing performance insights to continually refine Sophie's customer interactions
Deflection Rate
30%
Optimization & Expansion
In this phase, we take the feedback from initial deployment and train Sophie to now start answering and taking complex actions like your best support agent
Outcome
Sophie is now live on 100% of your customers
Sophie starts to address more complex queries (~ 60% deflection rate)
Increased CSAT as Sophie becomes smarter through customer interactions
WHAT WE need from you?
Access to APIs and user attributes for Sophie to handle complex workflows
Deflection Rate
60%
Full Production
Now fully optimized, Sophie independently resolves 80% of support issues, 24*7 across email and chat
Outcome
~80% of tickets deflected
CSAT improves by ~10%
50% reduction in support costs
<5 sec first response time
Congrats, Sophie is now the best agent on your team!
Deflection Rate
80%
Sophie is made (customized) for your industry
Customer support challenges are unique- Sophie adapts to yours. She speaks your industry's language, resolving specialized queries with ease across E-commerce, Fintech, Gaming, and more.
Enterprise Grade Security to keep your data SAFE
At Fini, protecting your data is our highest priority. Fini is compliant with leading security standards and has passed rigorous audits to ensure your information is always secure and confidential. We do not train on your data.
Ensures strict privacy standards for customer data protection
Internationally recognized standard for information security
Industry-leading controls for secure data management
Deploy Sophie on your existing Help Desk
From $0.49
per resolution