#1 Rated AI Agent by Support Leaders
Agentic AI for Enterprise Customer Support
Agentic AI for Enterprise Customer Support
Resolve 80% of customer queries, and lift CSAT by 10% - If we don't match it, you pay $0.
Resolve 80% of customer queries, and lift CSAT by 10% - If we don't match it, you pay $0.
Resolve 80% of customer queries, and lift CSAT by 10% - If we don't match it, you pay $0.
SOC II, GDPR & ISO Compliant,
Access our security portal ->
SOC II, GDPR & ISO Compliant,
Access our security portal ->
SOC II, GDPR & ISO Compliant,
Access our security portal ->
We've helped leading enterprises re-imagine CX
We've helped leading enterprises re-imagine CX
We've helped leading enterprises re-imagine CX
Meet Sophie
Meet Sophie
Meet Sophie
The smartest AI support agent which works 24/7, and provide proactive support around the clock
The smartest AI support agent which works 24/7, and provide proactive support around the clock
80%
Resolution Rate
Resolves 80% of queries with zero human intervention
80
%
+10%
CSAT
Boost CSAT and deliver world class CX through instant & personalized responses
10
%
50%
Support Cost Savings
Reduce support costs by 50% while delivering better CX
50
%
80%
Resolution Rate
Resolves 80% of queries with zero human intervention
80
%
80%
Resolution Rate
Resolves 80% of queries with zero human intervention
80
%
+10%
CSAT
Boost CSAT and deliver world class CX through instant responses and personalized interactions
10
%
+10%
CSAT
Boost CSAT and deliver world class CX through instant responses and personalized interactions
10
%
50%
Support Cost Savings
Reduce support costs by 50% while delivering better CX
50
%
50%
Support Cost Savings
Reduce support costs by 50% while delivering better CX
50
%
...tickets resolved by Sophie since Jan 2023, and counting!
80%
Resolution Rate
Resolves 80% of queries with zero human intervention
80
%
80%
Resolution Rate
Resolves 80% of queries with zero human intervention
80
%
+10%
CSAT
Boost CSAT and deliver world class CX through instant responses and personalized interactions
10
%
+10%
CSAT
Boost CSAT and deliver world class CX through instant responses and personalized interactions
10
%
50%
Support Cost Savings
Reduce support costs by 50% while delivering better CX
50
%
50%
Support Cost Savings
Reduce support costs by 50% while delivering better CX
50
%
AI Agents people love more than Humans
A complete no-brainer
“It’s hard to believe we have automated more than 90% of our support queries in the first three months with Fini. Earlier this year, we evaluated six AI tools with three key focus areas in mind: enhancing customer experience, achieving high automation rates for complex inquiries, and automating the creation of new content. Fini is unique in it’s ability to achieve all three. It’s a complete no-brainer for any business”
Lori McCool
CX Lead - Columntax
queries resolved
94%
Accuracy
98%
A complete no-brainer
“It’s hard to believe we have automated more than 90% of our support queries in the first three months with Fini. Earlier this year, we evaluated six AI tools with three key focus areas in mind: enhancing customer experience, achieving high automation rates for complex inquiries, and automating the creation of new content. Fini is unique in it’s ability to achieve all three. It’s a complete no-brainer for any business”
Lori McCool
CX Lead - Columntax
queries resolved
94%
Accuracy
98%
A complete no-brainer
“It’s hard to believe we have automated more than 90% of our support queries in the first three months with Fini. Earlier this year, we evaluated six AI tools with three key focus areas in mind: enhancing customer experience, achieving high automation rates for complex inquiries, and automating the creation of new content. Fini is unique in it’s ability to achieve all three. It’s a complete no-brainer for any business”
Lori McCool
CX Lead - Columntax
queries resolved
94%
Accuracy
98%
Doing really well!
“Sophie’s doing really well. She’s accurate in over 90% of the cases, and solves more than 85% of our support queries. It’s great to see how we can make all the little tweaks ourselves to keep on improving Sophie's performance over time”
Lara
CX Manager, Qogita
Resolution Rate
88%
SLA Improvement
121%
Doing really well!
“Sophie’s doing really well. She’s accurate in over 90% of the cases, and solves more than 85% of our support queries. It’s great to see how we can make all the little tweaks ourselves to keep on improving Sophie's performance over time”
Lara
CX Manager, Qogita
Resolution Rate
88%
SLA Improvement
121%
Doing really well!
“Sophie’s doing really well. She’s accurate in over 90% of the cases, and solves more than 85% of our support queries. It’s great to see how we can make all the little tweaks ourselves to keep on improving Sophie's performance over time”
Lara, Qogita
CX Manager - Qogita
Resolution Rate
88%
SLA improvement
121%
Powerful Integrations
Powerful Integrations
The Enterprise Fini Guarantee
The Enterprise Fini Guarantee
The Enterprise Fini Guarantee
For companies with over 1M+ annual tickets
For companies with over 1M+ annual tickets
If our AI doesn't hold the Promise, You Pay Nothing.
If our AI doesn't hold the Promise, You Pay Nothing.
Our Promise
Within the first 90 days, Fini will deliver:
80% automated resolution rate
Our AI CSAT > Your Human CSAT
<30 sec first response time
Our Promise
Within the first 90 days, Fini will deliver:
80% automated resolution rate
Our AI CSAT > Your Human CSAT
<30 sec first response time
Deploy Sophie on your existing Help Desk
Deploy Sophie on your existing Help Desk
From $0.69
From $0.69
per resolution
Sophie resolves 80% of your queries, no one else even comes close
Sophie resolves 80% of your queries, no one else even comes close
This means happier customers, significant support-cost savings, and more capacity for your human team to focus on escalations
This means happier customers, significant support-cost savings, and more capacity for your human team to focus on escalations
Fini
80%
Fini
80%
Fini
80%
Intercom Fin
60%
Intercom Fin
60%
Intercom Fin
60%
Zendesk AI
30%
Zendesk AI
30%
Zendesk AI
30%
Salesforce AI
40%
Salesforce AI
40%
Salesforce AI
40%
Ada
50%
Ada
50%
Ada
50%
AI Agent that delivers magical
support experiences
AI Agent that delivers magical
support experiences
AI Agent that delivers magical
support experiences
Deliver effortless customer experiences with Sophie, an AI agent that understands customer intent,
takes immediate action, and solves complex issues—instantly and accurately.
Deliver effortless customer experiences with Sophie, an AI agent that understands customer intent,
takes immediate action, and solves complex issues—instantly and accurately.
Deliver human support through our AI agent and delight your customers. Our Agents resolve 80% queries, works 24/7, and deliver quality results across all channels -- while continuously improve their knowledge!
Deliver human support through our AI agent and delight your customers. Our Agents resolve 80% queries, works 24/7, and deliver quality results across all channels -- while continuously improve their knowledge!
Built for European Enterprises
Built for European Enterprises
EU data residency with enterprise-grade compliance: GDPR, SOC2, PCI, HIPAA.
EU data residency with enterprise-grade compliance: GDPR, SOC2, PCI, HIPAA.
RAGless Infrastructure
Native reasoning models deliver 98% accuracy; no hallucinations, unlike fragile RAG.
Trust and Transparency
Benchmarked on Trust Metrics - Fini is a fully responsible AI by design
RAGless Infrastructure
Native reasoning models deliver 98% accuracy; no hallucinations, unlike fragile RAG.
Trust and Transparency
Benchmarked on Trust Metrics - Fini is a fully responsible AI by design
Built for European Enterprises
EU data residency with enterprise-grade compliance: GDPR, SOC2, PCI, HIPAA.
RAGless Infrastructure
Native reasoning models deliver 98% accuracy; no hallucinations, unlike fragile RAG.
Trust and Transparency
Benchmarked on Trust Metrics - Fini is a fully responsible AI by design
Self-Learning Knowledge
Sophie learns from every interaction, getting smarter, faster, and more accurate over time.
Agentic Actions
From refunds, to account updates, to card cancelations - Sophie executes real actions with proprietary AI flows.
Product Intelligence
Turns every customer interaction into actionable intelligence for product, CX, and operations teams.
Self-Learning Knowledge
Sophie learns from every interaction, getting smarter, faster, and more accurate over time.
Agentic Actions
From refunds, to account updates, to card cancelations - Sophie executes real actions with proprietary AI flows.
Product Intelligence
Turns every customer interaction into actionable intelligence for product, CX, and operations teams.
Self-Learning Knowledge
Sophie learns from every interaction, getting smarter, faster, and more accurate over time.
Agentic Actions
From refunds, to account updates, to card cancelations - Sophie executes real actions with proprietary AI flows.
Product Intelligence
Turns every customer interaction into actionable intelligence for product, CX, and operations teams.
Transform Your Support with Sophie in 60 Days
Transform Your Support with Sophie in 60 Days
Day 0
Day 0
Day 14
Day 14
Day 30
Day 30
Day 60
Day 60
Deploy Sophie, trusted by leading enterprises to scale support, reduce costs, and delight customers.
Deploy Sophie, trusted by leading enterprises to scale support, reduce costs, and delight customers.
Enterprise Grade Security to keep your data SAFE
Enterprise Grade Security to keep your data SAFE
Enterprise Grade Security to keep your data SAFE
At Fini, protecting your data is our highest priority. Fini is compliant with leading security standards and has passed rigorous audits to ensure your information is always secure and confidential. We do not train on your data.
At Fini, protecting your data is our highest priority. Fini is compliant with leading security standards and has passed rigorous audits to ensure your information is always secure and confidential. We do not train on your data.
At Fini, protecting your data is our highest priority. Fini is compliant with leading security standards and has passed rigorous audits to ensure your information is always secure and confidential. We do not train on your data.
Ensures strict privacy standards for customer data protection
Ensures strict privacy standards for customer data protection
Ensures strict privacy standards for customer data protection
Internationally recognized standard for information security
Internationally recognized standard for information security
Internationally recognized standard for information security
Industry-leading controls for secure data management
Industry-leading controls for secure data management
Industry-leading controls for secure data management
Book a Call with our team Now
Book a Call with our team Now
See Sophie in action and experience how Fini can help you humanize customer support with AI
See Sophie in action and experience how Fini can help you humanize customer support with AI