FINI AI FOR HEALTH & FITNESS
FINI AI FOR HEALTH & FITNESS
FINI AI FOR HEALTH & FITNESS
AI-Powered Support for Fitness & Health Tech
AI-Powered Support for Fitness & Health Tech
Automate 80%+ of your customer support with Fini’s agentic AI — purpose-built for fitness apps, wearable tech, tele-health, and digital wellness platforms.
Automate 80%+ of your customer support with Fini’s agentic AI — purpose-built for fitness apps, wearable tech, tele-health, and digital wellness platforms.
We've helped leading health & fitness enterprises re-imagine CX
We've helped leading health & fitness enterprises re-imagine CX
We've helped leading health & fitness enterprises re-imagine CX
AI Support Agents
fine-tuned for FITNESS & HEALTH TECH
From workout syncing issues and routine changes to subscription help and health data requests, Sophie resolves your toughest fitness app support queries—autonomously with zero human touch and at scale.
From workout syncing issues and routine changes to subscription help and health data requests, Sophie resolves your toughest fitness app support queries—autonomously with zero human touch and at scale.
Resolve 80% tickets
Automate Syncing Issues, Plan Changes, Subscriptions, And More
Sophie autonomously manages wearable sync errors, plan adjustments, subscription updates, and health data requests — resolving 80%+ of tickets and accelerating time to resolution.
Resolve 80% tickets
Automate Syncing Issues, Plan Changes, Subscriptions, And More
Sophie autonomously manages wearable sync errors, plan adjustments, subscription updates, and health data requests — resolving 80%+ of tickets and accelerating time to resolution.
Resolve 80% tickets
Automate Order Tracking, Returns, Refunds & More
Sophie autonomously manages wearable sync errors, plan adjustments, subscription updates, and health data requests — resolving 80%+ of tickets and accelerating time to resolution.
Boost revenue by upto 3%
Drive Revenue through Support Interactions
Turn fitness support into a growth lever — with AI that not only resolves plan and payment issues but also recommends upgrades, personal coaching, or premium programs at the right moment.
Boost revenue by upto 3%
Drive Revenue through Support Interactions
Turn fitness support into a growth lever — with AI that not only resolves plan and payment issues but also recommends upgrades, personal coaching, or premium programs at the right moment.
Boost revenue by upto 3%
Drive Revenue through Support Interactions
Turn fitness support into a growth lever — with AI that not only resolves plan and payment issues but also recommends upgrades, personal coaching, or premium programs at the right moment.
Increase CSAT by 10%
Boost Customer Satisfaction and Retention
With 24/7 multilingual support across chat and email, Sophie ensures members feel guided, motivated, and understood — reducing churn, increasing program adherence, and improving CSAT by 10%.
Increase CSAT by 10%
Boost Customer Satisfaction and Retention
With 24/7 multilingual support across chat and email, Sophie ensures members feel guided, motivated, and understood — reducing churn, increasing program adherence, and improving CSAT by 10%.
Increase CSAT by 10%
Boost Customer Satisfaction and Retention
With 24/7 multilingual support across chat and email, Sophie ensures members feel guided, motivated, and understood — reducing churn, increasing program adherence, and improving CSAT by 10%.
Doing really well!
“Sophie’s doing really well. She’s accurate in over 90% of the cases, and solves more than 85% of our support queries. It’s great to see how we can make all the little tweaks ourselves to keep on improving Sophie's performance over time”
Lara
CX Manager, Qogita
Resolution Rate
88%
SLA Improvement
121%
A complete no-brainer
“It’s hard to believe we have automated more than 90% of our support queries in the first three months with Fini. Earlier this year, we evaluated six AI tools with three key focus areas in mind: enhancing customer experience, achieving high automation rates for complex inquiries, and automating the creation of new content. Fini is unique in it’s ability to achieve all three. It’s a complete no-brainer for any business”
Lori McCool
CX Lead - Columntax
queries resolved
94%
Accuracy
98%
Doing really well!
“Sophie’s doing really well. She’s accurate in over 90% of the cases, and solves more than 85% of our support queries. It’s great to see how we can make all the little tweaks ourselves to keep on improving Sophie's performance over time”
Lara
CX Manager, Qogita
Resolution Rate
88%
SLA Improvement
121%
Transform Your Support with Sophie in 60 Days
Transform Your Support with Sophie in 60 Days
Deploy Sophie, the AI agent trusted by leading fitness and wellness platforms to scale support, reduce costs, and boost retention. Sophie goes from answering sync and subscription queries to automating plan changes, wearable troubleshooting, and user engagement—all within 60 days.
Discovery & Kick-off
In this phase, Fini team works on Sophie's setup end-to-end, from training to benchmarking and optimizing performance against past tickets
Outcome
60-day roadmap to reach 80% resolution rate at human level accuracy
Defined success metrics (CSAT, resolution rate, resolution time, etc.)
WHAT WE need from you?
Access to Knowledge (Help center, SOPs, past tickets etc.)
Brand Voice & Tone Guidelines
Business objectives (AI responses, categorization, etc.)
Access to CRM, helpdesk, and relevant tools/ APIs
Discovery & Kick-off
In this phase, Fini team works on Sophie's setup end-to-end, from training to benchmarking and optimizing performance against past tickets
Outcome
60-day roadmap to reach 80% resolution rate at human level accuracy
Defined success metrics (CSAT, resolution rate, resolution time, etc.)
WHAT WE need from you?
Access to Knowledge (Help center, SOPs, past tickets etc.)
Brand Voice & Tone Guidelines
Business objectives (AI responses, categorization, etc.)
Access to CRM, helpdesk, and relevant tools/ APIs
Discovery & Kick-off
In this phase, Fini team works on Sophie's setup end-to-end, from training to benchmarking and optimizing performance against past tickets
Outcome
60-day roadmap to reach 80% resolution rate at human level accuracy
Defined success metrics (CSAT, resolution rate, resolution time, etc.)
WHAT WE need from you?
Access to Knowledge (Help center, SOPs, past tickets etc.)
Brand Voice & Tone Guidelines
Business objectives (AI responses, categorization, etc.)
Access to CRM, helpdesk, and relevant tools/ APIs
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
0%
Target Rate
80%
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
0%
Target Rate
80%
Answering Workout & Plan Queries at Scale
Sophie starts handling high-volume product inquiries, ensuring customers get instant, accurate answers.
Outcome
Automates up to 30% of product-related queries (plans, rest days, goals, program switching, etc.).
Faster responses improve shopping experience and conversion rates.
WHAT WE need from you?
Provide workout plan data, help center content, and FAQs
Review initial AI responses and share feedback for refinement.
Answering Workout & Plan Queries at Scale
Sophie starts handling high-volume product inquiries, ensuring customers get instant, accurate answers.
Outcome
Automates up to 30% of product-related queries (plans, rest days, goals, program switching, etc.).
Faster responses improve shopping experience and conversion rates.
WHAT WE need from you?
Provide workout plan data, help center content, and FAQs
Review initial AI responses and share feedback for refinement.
Answering Workout & Plan Queries at Scale
Sophie starts handling high-volume product inquiries, ensuring customers get instant, accurate answers.
Outcome
Automates up to 30% of product-related queries (plans, rest days, goals, program switching, etc.).
Faster responses improve shopping experience and conversion rates.
WHAT WE need from you?
Provide workout plan data, help center content, and FAQs
Review initial AI responses and share feedback for refinement.
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
30%
Target Rate
80%
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
30%
Target Rate
80%
Plan Modifications, Sync Issues & Subscription Management
Sophie expands to handle post-purchase and ongoing support — automating plan changes, wearable sync troubleshooting, and subscription edits.
Outcome
Automates up to 50% of customer inquiries, reducing support workload.
Plan changes and device sync issues resolved instantly with built-in logic and guardrails.
WHAT WE need from you?
Grant API access for subscription management, syncing status, and plan data.
Share business rules for pauses, cancellations, and plan switching.
Plan Modifications, Sync Issues & Subscription Management
Sophie expands to handle post-purchase and ongoing support — automating plan changes, wearable sync troubleshooting, and subscription edits.
Outcome
Automates up to 50% of customer inquiries, reducing support workload.
Plan changes and device sync issues resolved instantly with built-in logic and guardrails.
WHAT WE need from you?
Grant API access for subscription management, syncing status, and plan data.
Share business rules for pauses, cancellations, and plan switching.
Plan Modifications, Sync Issues & Subscription Management
Sophie expands to handle post-purchase and ongoing support — automating plan changes, wearable sync troubleshooting, and subscription edits.
Outcome
Automates up to 50% of customer inquiries, reducing support workload.
Plan changes and device sync issues resolved instantly with built-in logic and guardrails.
WHAT WE need from you?
Grant API access for subscription management, syncing status, and plan data.
Share business rules for pauses, cancellations, and plan switching.
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
50%
Target Rate
80%
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
50%
Target Rate
80%
Personalized Upsells & Proactive Support
Sophie now engages users with targeted fitness plan recommendations, coaching upsells, and proactive check-ins to drive retention and revenue.
Outcome
Recognizes user behavior to suggest personalized plan upgrades or coaching offers.
Reduces churn through timely nudges and AI-driven re-engagement.
WHAT WE need from you?
Provide APIs to integrate Sophie with CRM and past purchase data.
Define upsell rules for coaching tiers, plan add-ons, and seasonal offers.
Personalized Upsells & Proactive Support
Sophie now engages users with targeted fitness plan recommendations, coaching upsells, and proactive check-ins to drive retention and revenue.
Outcome
Recognizes user behavior to suggest personalized plan upgrades or coaching offers.
Reduces churn through timely nudges and AI-driven re-engagement.
WHAT WE need from you?
Provide APIs to integrate Sophie with CRM and past purchase data.
Define upsell rules for coaching tiers, plan add-ons, and seasonal offers.
Personalized Upsells & Proactive Support
Sophie now engages users with targeted fitness plan recommendations, coaching upsells, and proactive check-ins to drive retention and revenue.
Outcome
Recognizes user behavior to suggest personalized plan upgrades or coaching offers.
Reduces churn through timely nudges and AI-driven re-engagement.
WHAT WE need from you?
Provide APIs to integrate Sophie with CRM and past purchase data.
Define upsell rules for coaching tiers, plan add-ons, and seasonal offers.
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
70%
Target Rate
80%
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
70%
Target Rate
80%
Full AI Automation & Optimization
Now fully optimized, Sophie independently resolves 80% of support issues, 24*7 across email and chat
Outcome
~80% of tickets resolved
CSAT improves by ~10%
50% reduction in support costs
<5 sec first response time
Congrats, Sophie is now the best agent on your team!
Full AI Automation & Optimization
Now fully optimized, Sophie independently resolves 80% of support issues, 24*7 across email and chat
Outcome
~80% of tickets resolved
CSAT improves by ~10%
50% reduction in support costs
<5 sec first response time
Congrats, Sophie is now the best agent on your team!
Full AI Automation & Optimization
Now fully optimized, Sophie independently resolves 80% of support issues, 24*7 across email and chat
Outcome
~80% of tickets resolved
CSAT improves by ~10%
50% reduction in support costs
<5 sec first response time
Congrats, Sophie is now the best agent on your team!
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
80%
Target Rate
80%
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
80%
Target Rate
80%
ENTERPRISE GRADE SECURITY FOR ALL FITNESS & HEALTH DATA
ENTERPRISE GRADE SECURITY FOR ALL FITNESS & HEALTH DATA
At Fini, protecting your users’ health and activity data is our highest priority. Fini is compliant with leading security standards and has passed rigorous audits to ensure sensitive information remains secure, encrypted, and confidential. We do not train on your data.
At Fini, protecting your users’ health and activity data is our highest priority. Fini is compliant with leading security standards and has passed rigorous audits to ensure sensitive information remains secure, encrypted, and confidential. We do not train on your data.
At Fini, protecting your users’ health and activity data is our highest priority. Fini is compliant with leading security standards and has passed rigorous audits to ensure sensitive information remains secure, encrypted, and confidential. We do not train on your data.
Ensures strict privacy standards for customer data protection
Ensures strict privacy standards for customer data protection
Ensures strict privacy standards for customer data protection
Internationally recognized standard for information security
Internationally recognized standard for information security
Internationally recognized standard for information security
Industry-leading controls for secure data management
Industry-leading controls for secure data management
Industry-leading controls for secure data management
Deploy Fini’s AI Agent on your existing Help Desk
Deploy Fini’s AI Agent on your existing Help Desk
From $0.69
From $0.69
per resolution
Book a Call with our team Now
Book a Call with our team Now
See Sophie in action and experience how Fini can help you humanize customer support with AI
See Sophie in action and experience how Fini can help you humanize customer support with AI