FINI AI FOR GAMING AND E-GAMING
FINI AI FOR GAMING AND E-GAMING
FINI AI FOR GAMING AND E-GAMING
SCALE YOUR PLAYER SUPPORT WITH SOPHIE
SCALE YOUR PLAYER SUPPORT WITH SOPHIE
Solve 80% of player queries, automate bug reports, account issues, and in-game purchases, and provide 24/7 secure support—boosting retention, reducing support load, and delivering instant gamer satisfaction.
Solve 80% of player queries, automate bug reports, account issues, and in-game purchases, and provide 24/7 secure support—boosting retention, reducing support load, and delivering instant gamer satisfaction.
We've helped leading e-commerce enterprises re-imagine CX
We've helped leading e-commerce enterprises re-imagine CX
We've helped leading e-commerce enterprises re-imagine CX
AI Support Agents
fine-tuned for GAMING & E-SPORTS
AI Support Agents
fine-tuned for GAMING & E-SPORTS
AI Support Agents
fine-tuned for GAMING & E-SPORTS
From account recovery and purchase errors to matchmaking issues and latency complaints, Sophie resolves your toughest gaming support queries—autonomously with zero human touch and at scale.
From account recovery and purchase errors to matchmaking issues and latency complaints, Sophie resolves your toughest gaming support queries—autonomously with zero human touch and at scale.
Resolve 80% tickets
Automate Account Recovery, Purchase Issues, Lag Reports, And More
Sophie autonomously manages login issues, payment failures, in-game bug reports, connectivity complaints, and support escalations — resolving 80%+ of player tickets and reducing wait times dramatically.
Resolve 80% tickets
Automate Order Tracking, Returns, Refunds & More
Sophie autonomously manages login issues, payment failures, in-game bug reports, connectivity complaints, and support escalations — resolving 80%+ of player tickets and reducing wait times dramatically.
Resolve 80% tickets
Automate Account Recovery, Purchase Issues, Lag Reports, And More
Sophie autonomously manages login issues, payment failures, in-game bug reports, connectivity complaints, and support escalations — resolving 80%+ of player tickets and reducing wait times dramatically.
Boost revenue by upto 3%
Drive Revenue through Support Interactions
Turn every player conversation into a monetization moment — with AI that resolves issues fast and intelligently promotes game passes, DLCs, or in-game offers at just the right time.
Boost revenue by upto 3%
Drive Revenue through Support Interactions
Turn every player conversation into a monetization moment — with AI that resolves issues fast and intelligently promotes game passes, DLCs, or in-game offers at just the right time.
Boost revenue by upto 3%
Drive Revenue through Support Interactions
Turn every player conversation into a monetization moment — with AI that resolves issues fast and intelligently promotes game passes, DLCs, or in-game offers at just the right time.
Increase CSAT by 10%
Boost Player Satisfaction And Retention
With instant, 24/7 multilingual support across chat and email, Sophie keeps gamers happy — even during major updates or seasonal spikes — improving retention, loyalty, and CSAT by up to 10%.
Increase CSAT by 10%
Boost Player Satisfaction And Retention
With instant, 24/7 multilingual support across chat and email, Sophie keeps gamers happy — even during major updates or seasonal spikes — improving retention, loyalty, and CSAT by up to 10%.
Increase CSAT by 10%
Boost Player Satisfaction And Retention
With instant, 24/7 multilingual support across chat and email, Sophie keeps gamers happy — even during major updates or seasonal spikes — improving retention, loyalty, and CSAT by up to 10%.
Doing really well!
“Sophie’s doing really well. She’s accurate in over 90% of the cases, and solves more than 85% of our support queries. It’s great to see how we can make all the little tweaks ourselves to keep on improving Sophie's performance over time”
Lara
CX Manager, Qogita
Resolution Rate
88%
SLA Improvement
121%
Doing really well!
“Sophie’s doing really well. She’s accurate in over 90% of the cases, and solves more than 85% of our support queries. It’s great to see how we can make all the little tweaks ourselves to keep on improving Sophie's performance over time”
Lara
CX Manager, Qogita
Resolution Rate
88%
SLA Improvement
121%
A complete no-brainer
“It’s hard to believe we have automated more than 90% of our support queries in the first three months with Fini. Earlier this year, we evaluated six AI tools with three key focus areas in mind: enhancing customer experience, achieving high automation rates for complex inquiries, and automating the creation of new content. Fini is unique in it’s ability to achieve all three. It’s a complete no-brainer for any business”
Lori McCool
CX Lead - Columntax
queries resolved
94%
Accuracy
98%
Transform Your Support with Sophie in 60 Days
Transform Your Support with Sophie in 60 Days
Deploy Sophie, the AI agent trusted by top gaming studios and platforms to scale player support, cut costs, and boost satisfaction. Sophie goes from handling account issues to automating bug reports, purchase resolutions, and upsells—all within 60 days.
Discovery & Kick-off
In this phase, Fini team works on Sophie's setup end-to-end, from training to benchmarking and optimizing performance against past tickets
Outcome
60-day roadmap to reach 80% resolution rate at human level accuracy
Defined success metrics (CSAT, resolution rate, resolution time, etc.)
WHAT WE need from you?
Access to Knowledge (Help center, SOPs, past tickets etc.)
Brand Voice & Tone Guidelines
Business objectives (AI responses, categorization, etc.)
Access to CRM, helpdesk, and relevant tools/ APIs
Discovery & Kick-off
In this phase, Fini team works on Sophie's setup end-to-end, from training to benchmarking and optimizing performance against past tickets
Outcome
60-day roadmap to reach 80% resolution rate at human level accuracy
Defined success metrics (CSAT, resolution rate, resolution time, etc.)
WHAT WE need from you?
Access to Knowledge (Help center, SOPs, past tickets etc.)
Brand Voice & Tone Guidelines
Business objectives (AI responses, categorization, etc.)
Access to CRM, helpdesk, and relevant tools/ APIs
Discovery & Kick-off
In this phase, Fini team works on Sophie's setup end-to-end, from training to benchmarking and optimizing performance against past tickets
Outcome
60-day roadmap to reach 80% resolution rate at human level accuracy
Defined success metrics (CSAT, resolution rate, resolution time, etc.)
WHAT WE need from you?
Access to Knowledge (Help center, SOPs, past tickets etc.)
Brand Voice & Tone Guidelines
Business objectives (AI responses, categorization, etc.)
Access to CRM, helpdesk, and relevant tools/ APIs
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
0%
Target Rate
80%
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
0%
Target Rate
80%
Answering Gameplay & Account Queries at Scale
Sophie starts handling high-volume player support — from account access and lag reports to feature questions — ensuring gamers get fast, accurate help at any hour.
Outcome
Automates up to 30% of product-related queries (bugs, login issues, payment errors, etc.).
Faster replies improve player satisfaction, retention, and in-game engagement.
WHAT WE need from you?
Provide help center articles, FAQs, and past ticket logs
Review initial AI responses and share feedback for refinement.
Answering Gameplay & Account Queries at Scale
Sophie starts handling high-volume player support — from account access and lag reports to feature questions — ensuring gamers get fast, accurate help at any hour.
Outcome
Automates up to 30% of product-related queries (bugs, login issues, payment errors, etc.).
Faster replies improve player satisfaction, retention, and in-game engagement.
WHAT WE need from you?
Provide help center articles, FAQs, and past ticket logs
Review initial AI responses and share feedback for refinement.
Answering Gameplay & Account Queries at Scale
Sophie starts handling high-volume player support — from account access and lag reports to feature questions — ensuring gamers get fast, accurate help at any hour.
Outcome
Automates up to 30% of product-related queries (bugs, login issues, payment errors, etc.).
Faster replies improve player satisfaction, retention, and in-game engagement.
WHAT WE need from you?
Provide help center articles, FAQs, and past ticket logs
Review initial AI responses and share feedback for refinement.
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
30%
Target Rate
80%
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
30%
Target Rate
80%
Purchase Issues, Refunds & Game Key Delivery
Sophie expands to manage post-purchase support — automating refund requests, payment disputes, DLC delivery issues, and more.
Outcome
Automates up to 50% of customer inquiries, reducing support workload.
Refunds and transaction issues handled instantly with built-in policy logic.
WHAT WE need from you?
Grant API access for purchase status, entitlements, and refund handling.
Share refund policy logic to ensure compliance.
Purchase Issues, Refunds & Game Key Delivery
Sophie expands to manage post-purchase support — automating refund requests, payment disputes, DLC delivery issues, and more.
Outcome
Automates up to 50% of customer inquiries, reducing support workload.
Refunds and transaction issues handled instantly with built-in policy logic.
WHAT WE need from you?
Grant API access for purchase status, entitlements, and refund handling.
Share refund policy logic to ensure compliance.
Purchase Issues, Refunds & Game Key Delivery
Sophie expands to manage post-purchase support — automating refund requests, payment disputes, DLC delivery issues, and more.
Outcome
Automates up to 50% of customer inquiries, reducing support workload.
Refunds and transaction issues handled instantly with built-in policy logic.
WHAT WE need from you?
Grant API access for purchase status, entitlements, and refund handling.
Share refund policy logic to ensure compliance.
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
50%
Target Rate
80%
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
50%
Target Rate
80%
Personalized Game Offers & Proactive Support
Sophie now engages players with targeted upgrade prompts, DLC suggestions, and personalized offers — turning support into a retention and monetization channel.
Outcome
Recognizes player behavior and purchase history to suggest relevant upsells
Reduces churn and increases ARPU through timely, AI-driven nudges
WHAT WE need from you?
Provide APIs to integrate Sophie with your CRM, game events, and store data
Define rules for upsells, bundles, promotions, and loyalty offers
Personalized Game Offers & Proactive Support
Sophie now engages players with targeted upgrade prompts, DLC suggestions, and personalized offers — turning support into a retention and monetization channel.
Outcome
Recognizes player behavior and purchase history to suggest relevant upsells
Reduces churn and increases ARPU through timely, AI-driven nudges
WHAT WE need from you?
Provide APIs to integrate Sophie with your CRM, game events, and store data
Define rules for upsells, bundles, promotions, and loyalty offers
Personalized Game Offers & Proactive Support
Sophie now engages players with targeted upgrade prompts, DLC suggestions, and personalized offers — turning support into a retention and monetization channel.
Outcome
Recognizes player behavior and purchase history to suggest relevant upsells
Reduces churn and increases ARPU through timely, AI-driven nudges
WHAT WE need from you?
Provide APIs to integrate Sophie with your CRM, game events, and store data
Define rules for upsells, bundles, promotions, and loyalty offers
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
70%
Target Rate
80%
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
70%
Target Rate
80%
Full AI Automation & Optimization
Now fully optimized, Sophie independently resolves 80% of support issues, 24*7 across email and chat
Outcome
~80% of tickets resolved
CSAT improves by ~10%
50% reduction in support costs
<5 sec first response time
Congrats, Sophie is now the best agent on your team!
Full AI Automation & Optimization
Now fully optimized, Sophie independently resolves 80% of support issues, 24*7 across email and chat
Outcome
~80% of tickets resolved
CSAT improves by ~10%
50% reduction in support costs
<5 sec first response time
Congrats, Sophie is now the best agent on your team!
Full AI Automation & Optimization
Now fully optimized, Sophie independently resolves 80% of support issues, 24*7 across email and chat
Outcome
~80% of tickets resolved
CSAT improves by ~10%
50% reduction in support costs
<5 sec first response time
Congrats, Sophie is now the best agent on your team!
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
80%
Target Rate
80%
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
80%
Target Rate
80%
Enterprise Grade Security for all e-commerce data
Enterprise Grade Security for all e-commerce data
Enterprise Grade Security for all e-commerce data
At Fini, protecting your data is our highest priority. Fini is compliant with leading security standards and has passed rigorous audits to ensure your information is always secure and confidential. We do not train on your data.
At Fini, protecting your data is our highest priority. Fini is compliant with leading security standards and has passed rigorous audits to ensure your information is always secure and confidential. We do not train on your data.
At Fini, protecting your data is our highest priority. Fini is compliant with leading security standards and has passed rigorous audits to ensure your information is always secure and confidential. We do not train on your data.
Ensures strict privacy standards for customer data protection
Ensures strict privacy standards for customer data protection
Ensures strict privacy standards for customer data protection
Internationally recognized standard for information security
Internationally recognized standard for information security
Internationally recognized standard for information security
Industry-leading controls for secure data management
Industry-leading controls for secure data management
Industry-leading controls for secure data management
Deploy Fini’s AI Agent on your existing Help Desk
Deploy Fini’s AI Agent on your existing Help Desk
From $0.69
From $0.69
per resolution
Book a Call with our team Now
Book a Call with our team Now
See Sophie in action and experience how Fini can help you humanize customer support with AI
See Sophie in action and experience how Fini can help you humanize customer support with AI